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Mobile Phones UK Authors: Alin Irimie, Aelvish Manvar, Melanie Marten, Jason Bloomberg, Corey Roth

Related Topics: Mobile Phones, Agile Digital Transformation

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Supporting the Modern Field Workforce in the Era of Digital Transformation

Enterprise information technology has long been the domain of the IT organization, responsible for managing and maintaining complex, heterogeneous applications and supporting infrastructure. Everyone outside IT had to jump through several hoops to get access to those capabilities they needed to do their jobs.

casewise-cover 234w, 114w, 39w" sizes="(max-width: 265px) 100vw, 265px" />No longer. Digital transformation is shifting the power and responsibility away from traditional IT organizations – to line-of-business employees, partners, and customers. No longer must people be sophisticated, experienced technology professionals to access and leverage the power of modern digital technology.

This democratization of technology is rapidly defining the user experience in companies today. We all have smartphones in our pockets, more powerful than the supercomputers of a generation ago. It’s high time IT understand how to support a distributed workforce with simple, mobile-centric technology that helps everyone from executives to the field workforce get their jobs done.

Examples of Today’s Field Workforce

Today’s field workforce is as diverse as the industries they work for. Typically off-site and often customer-facing, this broad category includes everyone from entry-level retail associates working at malls to experienced industrial electricians plying their craft at factories, industrial or commercial construction sites, or public works facilities.

Some industries depend more heavily on their field workforce than others. For example, most people in the hospitality industry, from waiters to maids to chefs to beverage managers, all work in the field – as the field for a hotel, casino, or cruise ship would consist of the entire facility.

Hospitals are also a familiar type of business where most workers are in the field, from physicians and nurses to equipment techs to maintenance staff.

In the utility and telecom industries, the field workforce is more distinct from the office workers who make up the bulk of their personnel. Nevertheless, these industries’ field workforce is every bit as critical as those in hospitality or healthcare, from high voltage line workers to retail service industry to the personnel in mobile phone stores.

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Copyright © Intellyx LLC. Casewise is an Intellyx client. Intellyx retains full editorial control over the content of this paper.

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More Stories By Jason Bloomberg

Jason Bloomberg is a leading IT industry analyst, Forbes contributor, keynote speaker, and globally recognized expert on multiple disruptive trends in enterprise technology and digital transformation. He is ranked #5 on Onalytica’s list of top Digital Transformation influencers for 2018 and #15 on Jax’s list of top DevOps influencers for 2017, the only person to appear on both lists.

As founder and president of Agile Digital Transformation analyst firm Intellyx, he advises, writes, and speaks on a diverse set of topics, including digital transformation, artificial intelligence, cloud computing, devops, big data/analytics, cybersecurity, blockchain/bitcoin/cryptocurrency, no-code/low-code platforms and tools, organizational transformation, internet of things, enterprise architecture, SD-WAN/SDX, mainframes, hybrid IT, and legacy transformation, among other topics.

Mr. Bloomberg’s articles in Forbes are often viewed by more than 100,000 readers. During his career, he has published over 1,200 articles (over 200 for Forbes alone), spoken at over 400 conferences and webinars, and he has been quoted in the press and blogosphere over 2,000 times.

Mr. Bloomberg is the author or coauthor of four books: The Agile Architecture Revolution (Wiley, 2013), Service Orient or Be Doomed! How Service Orientation Will Change Your Business (Wiley, 2006), XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996). His next book, Agile Digital Transformation, is due within the next year.

At SOA-focused industry analyst firm ZapThink from 2001 to 2013, Mr. Bloomberg created and delivered the Licensed ZapThink Architect (LZA) Service-Oriented Architecture (SOA) course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, which was acquired by Dovel Technologies in 2011.

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting), and several software and web development positions.