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Mobile Phones UK Authors: Jason Bloomberg, Corey Roth, Jayaram Krishnaswamy, OnPage Blog, PagerDuty Blog

Related Topics: Mobile Phones, Agile Digital Transformation

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Supporting the Modern Field Workforce in the Era of Digital Transformation

Enterprise information technology has long been the domain of the IT organization, responsible for managing and maintaining complex, heterogeneous applications and supporting infrastructure. Everyone outside IT had to jump through several hoops to get access to those capabilities they needed to do their jobs.

casewise-cover 234w, 114w, 39w" sizes="(max-width: 265px) 100vw, 265px" />No longer. Digital transformation is shifting the power and responsibility away from traditional IT organizations – to line-of-business employees, partners, and customers. No longer must people be sophisticated, experienced technology professionals to access and leverage the power of modern digital technology.

This democratization of technology is rapidly defining the user experience in companies today. We all have smartphones in our pockets, more powerful than the supercomputers of a generation ago. It’s high time IT understand how to support a distributed workforce with simple, mobile-centric technology that helps everyone from executives to the field workforce get their jobs done.

Examples of Today’s Field Workforce

Today’s field workforce is as diverse as the industries they work for. Typically off-site and often customer-facing, this broad category includes everyone from entry-level retail associates working at malls to experienced industrial electricians plying their craft at factories, industrial or commercial construction sites, or public works facilities.

Some industries depend more heavily on their field workforce than others. For example, most people in the hospitality industry, from waiters to maids to chefs to beverage managers, all work in the field – as the field for a hotel, casino, or cruise ship would consist of the entire facility.

Hospitals are also a familiar type of business where most workers are in the field, from physicians and nurses to equipment techs to maintenance staff.

In the utility and telecom industries, the field workforce is more distinct from the office workers who make up the bulk of their personnel. Nevertheless, these industries’ field workforce is every bit as critical as those in hospitality or healthcare, from high voltage line workers to retail service industry to the personnel in mobile phone stores.

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More Stories By Jason Bloomberg

Jason Bloomberg is the leading expert on architecting agility for the enterprise. As president of Intellyx, Mr. Bloomberg brings his years of thought leadership in the areas of Cloud Computing, Enterprise Architecture, and Service-Oriented Architecture to a global clientele of business executives, architects, software vendors, and Cloud service providers looking to achieve technology-enabled business agility across their organizations and for their customers. His latest book, The Agile Architecture Revolution (John Wiley & Sons, 2013), sets the stage for Mr. Bloomberg’s groundbreaking Agile Architecture vision.

Mr. Bloomberg is perhaps best known for his twelve years at ZapThink, where he created and delivered the Licensed ZapThink Architect (LZA) SOA course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, the leading SOA advisory and analysis firm, which was acquired by Dovel Technologies in 2011. He now runs the successor to the LZA program, the Bloomberg Agile Architecture Course, around the world.

Mr. Bloomberg is a frequent conference speaker and prolific writer. He has published over 500 articles, spoken at over 300 conferences, Webinars, and other events, and has been quoted in the press over 1,400 times as the leading expert on agile approaches to architecture in the enterprise.

Mr. Bloomberg’s previous book, Service Orient or Be Doomed! How Service Orientation Will Change Your Business (John Wiley & Sons, 2006, coauthored with Ron Schmelzer), is recognized as the leading business book on Service Orientation. He also co-authored the books XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996).

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting).